Privacy Policy

At Onside IT, your privacy matters.

We're a Sydney-based IT support business, and we believe your personal information should be treated with the same care and respect as your devices and data. We only collect the information we reasonably need to help you, and we never sell your information to anyone.

Who we are

Onside IT ("Onside IT", "we", "us", "our") provides onsite and remote IT support services to home users and small businesses across Sydney, Australia.

What we collect

We only collect information that helps us provide our services, including:

• your name
• phone number
• email address
• your business name, if applicable
• your address, where needed for onsite visits
• information you provide about your IT issue or service request
• payment or billing details where required

We may also collect limited website usage information through cookies and analytics tools (see "Cookies and website analytics" below).

Why we collect it

We collect personal information so we can:

• respond to your enquiry
• book and deliver your service
• communicate with you about your job
• issue invoices and process payments
• provide follow-up support where needed
• send occasional service-related updates (you can opt out at any time)

We only collect personal information where it is reasonably necessary to provide our services, or where you choose to provide it.

How we store and protect your information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• secure cloud-based systems
• password-protected devices and accounts
• restricted access to customer records
• reputable third-party service providers with appropriate security controls

While no system can ever be guaranteed 100% secure, we work hard to keep your information safe.

Third-party services and overseas processing

We use trusted third-party providers to help us run our business, including:

• Formspree for website contact form submissions
• Google Analytics for website traffic insights
• payment and invoicing platforms where required

Some of these providers may store or process data outside Australia. Where this happens, we choose reputable providers that maintain appropriate privacy and security standards. Their privacy policies apply to the services they provide.

How long we keep your information

We only keep information for as long as reasonably required:

• customer job and invoice records are retained for 7 years to meet Australian taxation and accounting obligations
• enquiries that do not become jobs are generally deleted after 12 months
• marketing opt-in records are kept until you unsubscribe

Your rights

You can request to:

• access the personal information we hold about you
• correct inaccurate information
• request deletion of your personal information, where legally permitted

To do this, email us at support@onsideit.com.au and we'll respond as soon as reasonably possible.

Cookies and website analytics

Our website uses cookies and tools such as Google Analytics to help us understand how visitors use our website and how people find us. This may include anonymous information such as pages visited, device type, browser type, and referral source.

We do not use cookies to identify you personally or to run advertising campaigns. You can disable cookies in your browser settings if you prefer.

Changes to this policy

We may update this Privacy Policy from time to time as our business or legal obligations change. The latest version will always be published on this page.

Contact us

If you have any questions about privacy, please get in touch: